I would recommend you instruct users NOT to check this box. With the 'Before I join meetings, ask me which audio device I want to use' checkbox selected, every time you join a Skype for Business meeting you'll be prompted whether you want to use your device for audio (and video), have Skype for Business call you back, or not to join audio (most often the right choice if you're in a meeting room with multiple people).ДЄdditionally, you're given the option to set your choice as the go-forward default by clicking the 'Don't show this again' checkbox. Re-enable prompt for meeting audio device This means that anyone speaking during a meeting using Apple earbuds may sound like they're on a speakerphone and a great deal of background noise may be picked up overall, they'll be hard to hear.ДЇurther, unlike certified devices where volume and mute controls on the headset functional properly, and show visual indications when muted, Apple earbuds don't provide the same end-user experience.ДЈ. While the audio typically will route through the earphones, the speaker's voice is captured via the laptop microphone, sans noise cancellation. Discourage the use of Apple earbuds with laptopsД«ecause Apple earbuds aren't certified to work with Skype for Business - no device plugged into the laptop's audio jack is - using them can deliver a poor experience not only for end users but also, and more importantly, for all others on a call. With these simple configuration changes a user should avoid missed calls.Дў. In case your speakers are muted, you may also want to check the 'Unmute when my phone rings' checkbox. On the Audio Device Settings Options screen, check the 'Also ring' checkbox, and choose your laptop speakers from the drop-down device list. To do this, click the down arrow beside the 'gear' icon on the main Skype for Business screen.ДЇrom the drop-down menu, choose 'Tools' and then 'Audio Device Settings.' This often means users don't notice inbound call ringing sounds, and miss calls.ДЄ simple solution to this problem is to configure Skype for Business so that inbound calls also ring the built-in laptop speakers. Many end users remove their headsets between calls, and by default Skype for Business only sounds call ringtones on default audio devices. In many organizations shifting from desk phones to Skype for Business with headsets, missed calls are a simple but annoying problem. But for starters, here are four small but meaningful changes you can make to improve overall end-user experience.

Distill insights from the built-in Skype for Business analytics and reportsД«ased on feedback from hundreds of sites at which I've assisted in deploying Skype for Business, in subsequent articles I intend to explore proven approaches and relative merits for each of the.Enable the Skype for Business 'Rate my call' option.In order to understand user behavior, you can:

However, after you've established a strong technical foundation, understanding and improving user behavior can yield large satisfaction improvements. You absolutely need to get the technical design and implementation for Skype for Business correct. If you're responsible for managing an existing Skype for Business environment, it's important to realize and investigate small changes that can greatly improve the satisfaction of your end users. With all the focus on Microsoft Teams, it's easy to forget that Skype for Business provides communications and meeting services to millions of people every day.

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